Reference

Terms and Conditions for Your 7dewa1 Account

These terms set out what you agree to when you open and use a 7dewa1 account, including how we handle payments through DANA, OVO, and GoPay, and what applies when you access our lobby from Indonesia.

Account eligibilityDANA, OVO, GoPay paymentsWallet verification requiredRegion-dependent accessAccount holder responsibilities
7dewa1 Terms and Conditions for Your 7dewa1 Account
TERMS CONTACT

How to Reach Us About These Terms

Live Chat Our live chat channel connects you directly to our account team. If you have a question about a specific clause or need clarification on how a rule applies to your account, start there.
Email Support For formal queries about these terms — including requests to review how a rule was applied to your account — send us an email and we will respond with a written explanation.
Account Help Desk For questions tied to a specific transaction, wallet link, or account action covered by these terms, our account help desk can pull up the relevant activity and walk you through it.
HOW WE OPERATE

Account Security and Your Data Under These Terms

These terms exist to make the relationship between you and 7dewa1 clear — what we keep, how long we keep it, and how you can ask us to act on it. We collect account data, payment references, and session information to operate the platform and meet our obligations. We do not sell your personal data to third parties.

Data Retention

We hold account and transaction data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time.

Account Security

Your account is protected by a login credential and OTP verification step. We never ask for your full password by chat or email — if you receive such a request, report it to our team immediately.

Cookies and Session Data

We use session cookies to keep your lobby state intact across browser tabs and to remember your preferred e-wallet during the payment step — this is functional, not tracking for advertising.

Change Requests

To update the email, phone number, or linked wallet on your account, contact our support team with a verified identity step. Changes to DANA, OVO, or GoPay links require wallet ownership confirmation.

Common Questions About These Terms

Yes. Whether you reach the lobby through a mobile browser or a supported app path, the same account terms apply. Your session, wallet links, and account rules do not change based on the device you use.

We will notify you via the contact details registered to your account. If you continue using the platform after that notification, we treat that as acceptance of the updated terms. You may close your account if you do not agree.

No. These terms permit one account per person. Duplicate accounts may be closed without notice, and any pending wallet balance will be reviewed before release according to our verification process.

Contact our support team by email or live chat with your account details. We will confirm your identity and provide a summary of the data we hold, within the timeframe set by applicable local law.

We store a reference to your linked e-wallet for payment processing, not your full wallet credentials. Ownership of the wallet is verified during setup, and you can update the linked wallet through account support.

These terms allow us to suspend or close an account for fraud risk, identity mismatch, or activity that falls outside permitted account conduct. We will explain the reason unless doing so would compromise a security review.